Privacy Policy
Nelson Rare Wines Ltd, takes data protection and information security very seriously. We are committed to ensuring our website and other systems are secure for you to use and take great care to protect your information. Our privacy statement highlights why we collect your personal information, what information we collect, how we use this information and how long we store it. We also want you to know how you can access, amend or in some cases delete your information.
Why do we collect information?
You can access our website and browse our site without disclosing your personal data. In the event, that you volunteer personal information (such as opting into our marketing communications) we will only process your personal information for certain legitimate business purposes, which include some or all of the following:
- We collect personal information when you submit an enquiry via our website, so that we can follow-up with a response.
- To send relevant communications .i.e. sending regular email marketing communications which we think will be of interest to you.
- We collect personal / business information when you buy and/or use our services. We do this to be able to deliver our services and send you important company announcements, operational information, for contractual reasons, to process financial transactions and for legal reasons.
- We collect information to determine the effectiveness of marketing campaigns, content and advertising.
Our website does not enable our visitors to communicate with other visitors or to post information that can be accessed by other visitors.
What is our legal justification for using your personal information?
We do not sell or rent your personal information to other companies or individuals.
- Marketing information - If you have requested information about our products or services, we may use your personal information to follow-up with important announcements and to keep you informed of any news, special offers or promotions that we believe might be of particular interest to you.
- General service provision - to communicate with you in the event that any products or services you have requested are unavailable or require delivery and general service provision.
- Tracking activity on our website
- For internal sales analysis
If you do not wish to receive email marketing content from us, you can email enquries@nelsonrarewine.com
How long do we keep your information for?
We keep your business / personal information, as long as it is warranted for us to fulfil our commitments to you, or to adhere to legal or regulatory requirements.
- If you are a customer, we keep information for the duration of the relationship. If you have requested to receive marketing communications, we will keep your personal information only as long as you interact with us, or until the data subject opts-out or asks to be forgotten.
- If you have transacted with us we will keep your information for at least 7 years for legal reasons.
- If you store wines with us we will keep your data for the whole duration until 7 years after you have removed the wines unless you have asked to be forgotten.
If you have asked to be forgotten, your data will be removed in accordance with the General Data Protection Regulation with effect from 25th May 2018.
How do we keep your information secure?
Transmissions over the Internet are not completely secure or error-free. We do however take appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorized access; disclosure, alteration, and destruction e.g. fire walls, physical security. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information and to help ensure that your data is safe, secure, and only available to you and to those with authorized access. If you have any questions about the security of your personal information, you may contact us using the email enquiries@nelsonrarewine.com
What rights do you have regarding your personal information?
Please email us at enquiries@nelsonrarewine.com, to do the following:
- Opt-Out: You can choose to opt out of marketing communications at any time, by emailing us.
- Subject Access Requests: You can request a copy of your personal information and you can update any incorrect information by emailing us.
- Right to be Forgotten: You can ask to have your personal information removed, or in some cases limit our processing of personal information by emailing us. This does not apply when we need to keep your information for legal reasons.
Does this privacy policy apply to third party links?
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as logistics companies.
In these circumstances, we will ensure that your information is protected and used in accordance with this privacy policy. We may also disclose information to the investigating authorities such as the police, and customs and excise, or if required to do so by law.
How can we change our privacy policy?
If we decide to change our privacy policy, we will post the changes on this page so that you are aware of the information we collect, how we use it and under what circumstances we disclose it. A hard copy of the policy is available from Nelson Rare Wine, The Old Rectory, Lamorran, Truro TR2 4HT. Any revised policy will apply only to data collected after the new policy comes into effect.